Quick answers to the things we're asked most. Can't find yours? Say hello.
What is Elara Glow?
A wellness hub for women in Nairobi: body care, shower rituals, sleep and calm, hair and beauty, and aromatherapy, chosen with care.
Where do you deliver?
Across Nairobi for now. Read more on our Delivery page.
How much is delivery?
Free over KES 6,000. Below that, the fee depends on your location and is shown at checkout before you order.
How do I pay?
By M-Pesa or card at checkout.
Can I send something as a gift?
Yes. Enter your recipient's address at checkout and it goes straight to them. Our Gifts collection is a good place to start.
Can I change or cancel my order?
Get in touch as soon as you can. Once your order is on its way we can't change it.
What if my order arrives damaged or isn't right?
Tell us as soon as you can and we'll make it right. See our Returns page or contact us.
Do you sell supplements?
Not yet. Wellness from Within is coming, once each product has been cleared for sale in Kenya. Join the list in the footer to hear first.
Do you have a shop I can visit?
We're online for now, with delivery across Nairobi.
How do I get in touch?
Visit our Contact page.